I noticed that you recently placed your first order with us and I wanted to check in with you to ensure that you have everything you need. I hope that your experience with Namecheap so far has been a pleasant one.
Here at Namecheap customer experience is at the heart of everything we do. It’s why we come to work each day. All replies to this email inbox are monitored by myself, so if you’d like to get in touch directly and provide any feedback which could help us help you, please hit reply and I’ll ensure that we get onto that right away. No issue is too small. If it matters to you, it matters to us, so please do get in touch if you need to.
Also, don’t forget that our rockstar customer support team are here for all your day-to-day and technical questions 24/7.
And finally, we totally get that there’s nothing on the internet more intimate than your inbox, so we never bombard our customers with unwanted emails or in-your-face advertising. We respect that wholeheartedly. That’s why we give you the power to control your email notifications directly from your account.
Thanks again and I’m delighted to have you on board and look forward to helping you drive your business to awesome new heights.
CEO, Namecheap Inc